Thank you for choosing eKrum for your website development and consulting needs. Our commitment is to provide exceptional service and support throughout the entirety of your project. To ensure clarity and transparency, we have outlined our fulfillment policy below:
- Project Initiation:
- Upon receiving your project request, we will schedule an initial consultation to discuss your requirements, goals, and expectations.
- Following the consultation, we will provide you with a detailed proposal outlining the scope of work, timeline, and associated costs.
- Agreement and Payment:
- Upon acceptance of the proposal, we will formalize the agreement and require an initial payment as specified in the proposal.
- For ongoing consulting services, we will agree on a billing schedule based on the scope and duration of the engagement.
- Project Execution:
- Our team will commence work on your project promptly after receiving the initial payment and any necessary materials from your end.
- Throughout the development process, we will provide regular updates and seek your feedback to ensure alignment with your vision.
- Consulting Hours:
- For consulting services, we will schedule sessions based on mutual availability and the agreed-upon schedule.
- We will strive to provide timely responses to inquiries and accommodate any urgent requests to the best of our ability.
- Quality Assurance:
- We are committed to delivering high-quality websites and consulting services that meet or exceed your expectations.
- Prior to project completion, we will conduct thorough testing to ensure functionality, usability, and compatibility across various devices and platforms.
- Delivery:
- Upon completion of the project, we will deliver the final product as outlined in the agreement.
- For consulting services, we will provide any deliverables agreed upon during the engagement.
- Post-Delivery Support:
- We offer a period of post-delivery support to address any issues or concerns that may arise after the project is completed.
- Additional support and maintenance services are available upon request and can be discussed as needed.
- Client Satisfaction:
- Your satisfaction is our top priority. We welcome your feedback throughout the process and strive to address any concerns promptly and effectively.
- Changes and Revisions:
- Any changes or revisions to the project scope must be communicated and agreed upon in writing to avoid misunderstandings.
- Confidentiality:
- We understand the sensitivity of the information shared during our engagements and assure you that all communications and materials will be treated with the utmost confidentiality.
By engaging with eKrum, you agree to abide by the terms outlined in this fulfillment policy. Should you have any questions or require further clarification, please do not hesitate to contact us.