At eKrum, we value your business and strive to provide exceptional services in IT consulting, website design, SEO, and marketing. We understand that circumstances may arise that require the cancellation of a project or service. To ensure clarity and transparency, we have established the following cancellation policy:

  1. Project Cancellation:
    • If you need to cancel a project after it has been initiated, please notify us in writing as soon as possible.
    • Depending on the stage of the project and the work completed, cancellation fees may apply. These fees will be outlined in the initial agreement or proposal.
  2. Consulting Services:
    • For consulting services, scheduled appointments must be canceled at least 24 hours in advance to avoid any cancellation fees.
    • Failure to provide sufficient notice may result in a cancellation fee equivalent to the scheduled consulting hours.
  3. Website Design:
    • If you wish to cancel a website design project before its completion, any deposits or payments made may be subject to forfeiture depending on the progress made and expenses incurred by [Company Name].
    • We will work with you to determine any applicable cancellation fees based on the work completed and resources allocated.
  4. SEO and Marketing Services:
    • Cancellation of ongoing SEO or marketing services requires a notice period as outlined in the service agreement.
    • Depending on the terms of the agreement, cancellation fees may apply if the notice period is not met.
  5. Refunds:
    • Refunds for canceled services will be issued in accordance with the terms outlined in the initial agreement or proposal.
    • Any applicable refunds will be processed within a reasonable timeframe after the cancellation request is approved.
  6. Modification or Rescheduling:
    • If you need to modify or reschedule a project or service, please contact us as soon as possible. We will make every effort to accommodate your request, subject to availability and any applicable terms and conditions.
  7. Force Majeure:
    • In the event of circumstances beyond our control, such as natural disasters, acts of God, or other unforeseen events, [Company Name] reserves the right to cancel or reschedule projects or services without liability.
  8. Communication:
    • Effective communication is essential in the event of a cancellation or modification. Please contact us promptly to discuss any changes or concerns regarding your project or services.

By engaging with eKrum, you agree to abide by the terms of this cancellation policy. Should you have any questions or require further clarification, please do not hesitate to contact us.